Sometimes it’s difficult to explain, even to ourselves, why we did something. But, we can always explain it to ourselves and whoever cares to listen. While we have this inner dialogue with ourselves to explain our actions, we don’t have the same context of other people’s motives.
Viewed from afar, the actions of others sometimes look crazy. You cannot understand how a person could have made such a decision or taken such an action. Of course, we’re judging the action, and not the motives.
But, if we consider our own case, it becomes obvious that other people have the same challenge, i.e., they understand why they do what they do, but are perplexed by our actions or decisions. And therein lies the opportunity to engage. All behavior makes sense with enough information.